DeuxDuel Support

CB Industries, LLC

Need a hand? Email support@cb-industries.co and we’ll get back to you. Include your iPhone model and iOS version if you’re reporting a bug — it saves a round trip.

Playing

How does voting work?

Two songs play head-to-head. Tap a side to hear it, then swipe up or down to cast your vote — by default, swipe toward the song you’re choosing (you can flip the direction in Profile → Swipe to vote). Your vote updates each song’s global ranking.

Do I need an Apple Music subscription?

No. DeuxDuel plays 30-second previews available to everyone. An Apple Music subscription only adds the option to save full songs to your library.

Why is a song I voted on not in the rankings?

A category only publishes a public ranking once enough distinct people have voted in it, and a song only appears once it has enough appearances of its own. This is deliberate — it stops a chart claiming an order that a handful of votes can’t support. See how the ranking works for the full explanation.

Why do I keep seeing songs I don’t know?

Matchups are drawn from the category you’re in, not from your listening history — that’s what keeps the chart from turning into a personalised feed. Use Browse to pick an era or genre you actually care about, and the pool narrows to it.

Is DeuxDuel available on Android?

Not today. DeuxDuel is iPhone-only and requires iOS 17 or later.

DeuxDuel Plus

How do I remove ads?

Subscribe to DeuxDuel Plus (monthly or annual) or buy Plus Lifetime. Tap the ✦ icon in the app.

How do I manage or cancel my subscription?

On your iPhone: Settings → your name → Subscriptions → DeuxDuel. Cancelling stops future renewals; access continues until the period ends.

How do I restore a purchase on a new device?

Open the paywall and tap “Restore Purchases”.

I bought Plus but still see ads.

Tap “Restore Purchases” on the paywall first — that re-syncs your entitlement with Apple. If ads persist after a restart, email support@cb-industries.co with the Apple Account you purchased under and we’ll sort it.

Your account and data

How do I delete my account and data?

In the app, go to Profile → Delete Account and confirm. This permanently removes your account and all associated data (votes, history, and profile) right away. You can also email support@cb-industries.co from the device’s Apple sign-in and we’ll delete your account and associated data within 30 days.

What data does DeuxDuel collect?

The short version: your votes, your account identifier, and anonymous usage analytics. The full detail is in the privacy policy.


DeuxDuel · How it works · What is a song battle? · Privacy · Terms