DeuxDuel Support

CB Industries, LLC

Need a hand? Email support@cb-industries.co and we’ll get back to you. Include your iPhone model and iOS version if you’re reporting a bug — it saves a round trip.

Playing

How does voting work?

Two songs play head-to-head. Tap a side to hear it, then swipe up or down to cast your vote — by default, swipe toward the song you’re choosing (you can flip the direction in Profile → Swipe to vote). Your vote updates each song’s global ranking.

Do I need an Apple Music subscription?

No. DeuxDuel plays 30-second previews available to everyone. An Apple Music subscription only adds the option to save full songs to your library.

Why is a song I voted on not in the rankings?

A category only publishes a public ranking once enough distinct people have voted in it, and a song only appears once it has enough appearances of its own. This is deliberate — it stops a chart claiming an order that a handful of votes can’t support. See how the ranking works for the full explanation.

Why do I keep seeing songs I don’t know?

Matchups are drawn from the category you’re in, not from your listening history — that’s what keeps the chart from turning into a personalised feed. Use Browse to pick an era or genre you actually care about, and the pool narrows to it.

Is DeuxDuel available on Android?

Not today. DeuxDuel is iPhone-only and requires iOS 17 or later.

What’s the Daily Duel?

The one matchup we feature for you each day on Browse, tuned to your taste profile and, over time, your voting history. Prefer to play on your own schedule? The Throwbacks shelf on Browse has other Sets any time.

What are badges?

Profile → Your Badges tracks the artists and categories you’re closest to completing, and the ones you’ve fully completed — meaning you’ve judged every song credited to that artist, or every battle in that category.

Private Duels & Events

What’s a Private Duel?

A custom head-to-head you build yourself and share with friends. Pick songs, name it, choose a format, and send the link.

What do Bracket, Smart Rank, and Vote All mean?

Bracket is knockout rounds down to one winner. Smart Rank produces a full ranking in as few picks as possible. Vote All pits every song against every other song for the most complete picture.

How do ranked Events work?

Vote through pairs from a themed lineup (find them in Browse → Arena & Events). Your own ranking locks in as soon as you finish; the combined ranking from everyone’s votes unlocks once the Event closes.

DeuxDuel Plus

How do I remove ads?

Subscribe to DeuxDuel Plus (monthly or annual) or buy Plus Lifetime. Tap the ✦ icon in the app.

How do I manage or cancel my subscription?

On your iPhone: Settings → your name → Subscriptions → DeuxDuel. Cancelling stops future renewals; access continues until the period ends.

How do I restore a purchase on a new device?

Open the paywall and tap “Restore Purchases”.

I bought Plus but still see ads.

Tap “Restore Purchases” on the paywall first — that re-syncs your entitlement with Apple. If ads persist after a restart, email support@cb-industries.co with the Apple Account you purchased under and we’ll sort it.

Your account and data

How do I delete my account and data?

In the app, go to Profile → Delete Account and confirm. This permanently removes your account and all associated data (votes, history, and profile) right away. You can also email support@cb-industries.co from the device’s Apple sign-in and we’ll delete your account and associated data within 30 days.

What data does DeuxDuel collect?

The short version: your votes, your account identifier, and anonymous usage analytics. The full detail is in the privacy policy.


DeuxDuel · How it works · What is a song battle? · Privacy · Terms